Corporate Address
Boston Scientific Commercial Medical Devices
300 Boston Scientific Way
Marlborough, MA 01752, USA
Use this page for product specifications, regulatory evidence, sterile processing questions, dental operatory support, or service methodology requests.
Commercial medical device inquiries often move across several departments before a purchase is approved. A clinical specialist may begin with product fit, a materials manager may ask for packaging and item master files, quality may ask for ISO 13485 and complaint handling records, and biomedical engineering may check service exposure. Boston Scientific separates these paths so each message can be answered with the right documentation rather than a generic brochure.
For urgent clinical use questions, identify the department, product family, and current decision deadline. For procurement work, include the contract stage, preferred file format, and whether the request relates to a single facility or a health-system standardization project. For dental and oral health workflows, mention sterilization method, operatory count, and whether training will be delivered to clinicians, assistants, SPD, or all three groups.
Boston Scientific Commercial Medical Devices
300 Boston Scientific Way
Marlborough, MA 01752, USA
Clinical support: +1-800-876-9960
Documentation: [email protected]
Service: [email protected]
Documentation desk: Mon-Fri 08:00-18:00 ET
Field service routing: 24/7 triage
International requests: response within 1 business day
The form is designed for a precise first response. Tell the team whether you need a 510(k) summary, IFU reference, sterile packaging validation, UDI index, service methodology, ESG data file, or clinical application review. If your organization is preparing an RFP, value analysis review, or GPO comparison, include the required submission format and target date.
Do not include protected health information. Product and facility context is enough for the team to prepare the correct documentation package.