This notice explains how Boston Scientific handles business inquiry information submitted through this website.
When you submit a website form, Boston Scientific may collect your name, email address, phone number, organization, country or region, request type, and message content. The website is intended for business-to-business medical device inquiries, documentation requests, and service routing. Please do not submit protected health information, patient identifiers, medical records, adverse event narratives, or personal clinical data through these forms.
Submitted information is used to respond to product, service, regulatory, purchasing, or documentation questions. A request may be routed to clinical specialists, regulatory affairs, quality, service support, commercial operations, distributor management, or technical documentation teams depending on the content. The goal is to prepare a relevant response, such as a product specification packet, UDI index, IFU reference, sterile packaging summary, service methodology note, or ESG data file.
Information may be shared with authorized personnel, affiliated entities, service providers, or distributors when needed to respond to the inquiry. Records may be retained for business communication, supplier qualification support, audit trails, complaint routing where appropriate, and legal compliance. Retention periods can vary by region, contract status, and the nature of the request.
Boston Scientific applies reasonable administrative, technical, and organizational safeguards to protect inquiry information. No website submission process can be guaranteed to be completely secure, so sensitive patient or clinical event information should use the designated secure reporting channels rather than the general contact form.
You may request correction or deletion of business inquiry information where applicable law permits. You may also ask that future marketing communication stop. Operational responses, regulatory communication, complaint handling, and contract-related records may still be retained when required by law, quality-system obligations, or legitimate business needs.
For privacy questions, contact [email protected] and include your organization, region, and the nature of the request. For product complaints or adverse event reporting, use the designated safety or vigilance channel rather than this privacy contact.